Terms & Conditions

Please read these Terms & Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.boutiquetours.com website or booking any tour or service operated by Boutique Tours (“the company”, “us”, “we”, or “our”). These terms apply to all visitors and users (“you”, “your”) of Boutique Tours services and products, and each member of a party on a Boutique Tour (“tour”). When you complete your booking, we are entitled to assume you have had the opportunity to read and have read these terms and agree to them.

Boutique Tours reserves the right to update or amend these terms as appropriate, at any time. Your continued use of the website will indicate your agreement to any change to these terms.

Privacy Policy

Effective date: 01.01.2025

Last updated: 20.05.2025

We are committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, and protect your data when you interact with our website.

1. Who We Are

Boutique Tours

27 Rue Bosquet, 75007 Paris, France

Email: [email protected]

We are the controller of your personal data within the meaning of Article 4(7) of the GDPR.

2. What Personal Data We Collect

Depending on your interaction with our website, we may collect:

• Contact information (e.g., name, email address, phone number)
• Booking information
• Communication content (e.g., messages sent through chat or forms)
• Technical data (e.g., IP address, browser, device type)
• Usage data (e.g., pages visited, time spent, clicks)
• Consent preferences (via cookie banner)

3. How We Collect Data

We collect data:

• Directly from you (e.g., when you fill out a form or make a booking)
• Automatically via cookies and similar tracking technologies
• Through third-party service providers embedded in our site

4. Legal Bases for Processing

We process your data based on the following legal grounds:

• Your consent (Article 6(1)(a) GDPR)
• Performance of a contract or steps prior to entering into a contract (Article 6(1)(b) GDPR)
• Compliance with a legal obligation (Article 6(1)(c) GDPR)
• Legitimate interests (Article 6(1)(f) GDPR)

5. Third-Party Tools and Services

Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how users interact with our website. IP addresses are anonymized. Data is only collected after you provide consent.

• Data collected: anonymized IP, usage data, device/browser info
• Legal basis: Consent
• Provider: Google Ireland Ltd.
• Data transfer: May involve transfer to the United States; Google is certified under the EU-U.S. Data Privacy Framework

Google Tag Manager

Google Tag Manager is used to load scripts and manage other tracking tools. It does not process personal data directly.

• Legal basis: Legitimate interest

CookieScript

We use CookieScript to manage cookie consent in compliance with GDPR and the ePrivacy Directive. Your preferences are stored in a cookie.

• Data collected: consent state, device/browser info
• Legal basis: Consent and legal obligation

Meta (Facebook) Pixel

We use the Facebook Pixel to measure the effectiveness of our Meta ads and to create personalized audiences.

• Data collected: IP address, browser data, on-site behavior
• Legal basis: Consent
• Data transfer: May be sent to the United States. Meta participates in the EU-U.S. Data Privacy Framework.

Microsoft Clarity

Clarity records anonymized user behavior such as clicks, scrolls, and session duration for usability analysis.

• Data collected: user interactions, anonymized IP
• Legal basis: Consent

VWO (Visual Website Optimizer)

We use VWO to test variations of our web pages and improve user experience.

• Data collected: anonymized behavioral data, page interactions
• Legal basis: Consent

Intercom

We use Intercom to offer live chat and customer support. If you initiate a chat or message, data such as your email address and message content will be processed.

• Data collected: name (if provided), email address, message content, usage data
• Legal basis: Contract (for customer support), Consent (for analytics)

Typeform

We use Typeform for surveys, contact forms, and data collection via embedded forms.

• Data collected: all form input, IP address, browser info
• Legal basis: Consent

Ventrata (Booking System)

Our bookings are handled via Ventrata. When you make a booking, personal data is collected for the purpose of fulfilling the contract.

• Data collected: full name, contact information, payment data
• Legal basis: Performance of a contract

6. How Long We Store Your Data

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting obligations.

7. Your Rights Under GDPR

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to certain processing
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at [insert privacy email address].

8. Data Transfers Outside the EU/EEA

Some of our service providers are located in countries outside the EU/EEA. Where this is the case, we ensure an adequate level of protection, for example by using Standard Contractual Clauses or relying on certified frameworks such as the EU-U.S. Data Privacy Framework.

9. Changes to This Policy

We may update this policy to reflect changes in our data practices or legal requirements. The latest version will always be available on this page.

Payment Policy

Boutique Tours is able to accept the following payment methods: Visa, American Express, Mastercard. The company requires full payment in advance of the tour to secure your reservation.

Tours listed on this website are displayed and priced in local currency, unless otherwise noted at the top of the page, on the page, or as selected by the user.

Amendments and Cancellations

Boutique Tours operate in all weather conditions. In the instance of an Act of God or other circumstance outside of our control, we reserve the right to cancel a tour, in which case the booking can be rescheduled or a full refund will be provided.

Group Tours:

• Amendments in group number are subject to availability, and can be requested up to 24 hours prior to the tour.
• Amendment to the date of booking is subject the availability, and must be requested 1 week prior to tour commencement.
• All group tour bookings can be cancelled with a full refund (less the credit card merchant fee of 4%) up to 24 hours prior to the tour.

Private Tours:

• Amendments to group number can be made at any point up to 24 hours prior to the tour, there will be no refund for a reduction in number of guests as we pre-purchase all access tickets & skip the line entry.
• Amendment to the tour date can be requested up to 7 days prior to tour commencement. We cannot guarantee availability, however we will always endeavour to reschedule your tour.
• All private tour bookings can be cancelled with a full refund (less the credit card merchant fee of 4%) up to 7 days prior to the tour. Please note that this will not include refunds for any non-refundable access that is pre-purchased on your behalf, such as the Eiffel Tower.

Late Arrivals and No Shows:

• Upon completion of booking, you will receive an email confirmation which reiterates the meeting location and time. We request that you arrive at least 15 minutes before the start of the tour, and recommend leaving ample time to reach the meeting point. If you are running late or require assistance, please contact us and we will do our best to assist you. However, it is ultimately your responsibility to arrive on time. Boutique Tours is not responsible for failure to arrive on time.
• Late arrivals and no shows are non-refundable. This is applicable to any tour participant that fails to arrive, or arrives after tour departure.

Expenses done for customers

At Boutique Tours, we will make some purchases on your behalf, for example access tickets to monuments. We do not profit from these expenses and by agreeing with our Terms and Conditions you grant us permission to purchase these on your behalf.

Safety & Liability

At Boutique Tours we endeavour to keep you and your party as safe as possible, and carefully plan our tours, train our guides and provide safety equipment to eliminate as much risk as possible. We expect every member of your party to follow directions from your guide and to act in a manner that preserves your safety and does not put others at risk.

Boutique Tours does not accept any responsibility, and cannot be held liable, for any personal injury or harm incurred while on tour. We also cannot be held liable for damage to, or loss, of personal property.

Children

We welcome children on tour, and we are well equipped to ensure they keep up and enjoy the tour just as much as the adults. To ensure their safety, children under 18 must be accompanied by an adult for the duration of the tour. Children aged 12 and under must wear a helmet, as per French Law.

Our bikes accommodate riders as young as seven years old, however we reserve the right to refuse any children unable to ride safely or follow the guides instructions, please contact us if your child has special requirements and we will do our best to accommodate them.

We provide child seats free of charge, please inform us when you book and we will have it ready for you on the day.

External website links

Any external websites linked from https://www.boutiquetours.com are not subject to our terms and conditions. While we endeavour to only partner with companies that share similar values to ours, any opinions expressed or material on these websites are not necessarily shared or endorsed by us. Be sure to review the privacy policies, and terms and conditions, before disclosing any personal information. Boutique Tours is not liable for any loss or damage associated with use of external websites. 

Damage to Boutique Tours property

We reserve the right to claim a replacement or repair fee for any property, including but not limited to helmets, adult or children’s bikes and child seats, that are purposefully damaged or damaged due to inappropriate use. 

Copyright

All content on the https://www.boutiquetours.com website is copyright including photos, icons, graphics, videos and imagery.